Privacy Policy

1. Introduction

POP Florist is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

2. Information We Collect

We may collect and process the following information:

Your name
Email address
Telephone number
Delivery and billing addresses
Information provided through enquiry or contact forms
Details relating to floral orders, wedding flowers, events or consultations
Records of communications by email, telephone or contact forms
Marketing preferences where you have chosen to receive updates
Website usage information collected through cookies and analytics tools

3. How We Use Your Information

We use your information to:

Respond to enquiries and requests
Process and fulfil flower orders and deliveries
Arrange consultations for weddings, events and floral installations
Manage customer relationships and provide ongoing support
Send marketing communications where you have given consent
Improve our website, services and customer experience
Meet legal and regulatory obligations

We do not sell, rent or trade your personal information to third parties.

4. Legal Basis for Processing

We process personal information under the following lawful bases:

Consent – for marketing communications and newsletters
Contract – where processing is necessary to fulfil an order or provide services
Legitimate Interests – to manage enquiries, improve our services and operate our business effectively
Legal Obligation – where we are required to comply with applicable laws and regulations

5. Data Sharing

We may share information with trusted third parties where necessary, including:

Delivery partners and couriers
Payment processing providers
Website hosting and technology providers
Email marketing and communication platforms
Professional advisers, accountants or legal advisers where required
All third parties are required to handle your information securely and in accordance with data protection laws.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and provide services
Maintain business and accounting records
Comply with legal and regulatory requirements
Resolve disputes or enforce our agreements
When information is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Restrict or object to certain types of processing
Withdraw consent for marketing communications at any time
Lodge a complaint with the UK Information Commissioner's Office (ICO)

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss.

9. Cookies & Analytics

Our website may use cookies and analytics tools, such as Google Analytics, to understand how visitors use the website and to help improve performance and user experience.

You can manage your cookie preferences through your browser settings.

For more information, please refer to our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

POP Florist
Email: popflorist@gmail.com